Babji Tours and Safaris Limited (“BT&SL”) are committed to providing exceptional service and addressing any concerns promptly. We encourage you to communicate openly with our safari guides or any designated representatives during your safari experience, as this allows us to take immediate action to enhance your overall satisfaction.
Please note that BT&SL is not responsible for acts or omissions of the Suppliers or their failure to provide services or adhere to their own schedules or make refunds owed. We only act as a sales agent for airlines, hotels, or other service providers (“Suppliers”). We do not guarantee or insure the Supplier and assume no responsibility for and shall not be liable for any wrongful or negligent acts or omissions on the part of the Supplier.
BT&SL assumes no responsibility for and shall not be liable for any refund, personal injury, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be caused by:
- Any defaults, wrongful or negligent acts, or omissions of the Suppliers;
- Any defect in or failure of any vehicle, craft, equipment, or instrumentality owned, operated, or otherwise used or provided by the Suppliers;
- Any wrongful or negligent acts or omissions on the part of any other party not under BT&SL control.; and
- Any Supplier price drop after your travel arrangements have been confirmed, paid in full, or ticketed.
BT&SL shall NOT be liable for any excursions or extra services NOT booked through our offices while on tour.
For all such bookings, BT&SL sole responsibility is to book your Safari & travel services and we will not be responsible for anything other than booking your Safari & travel services.
All travel is solely the responsibility of the customer and not of BT&SL.
BT&SL cannot and will not be held liable for any substandard quality of service issues at any hotel, airline or other such services booked through BT&SL.
It is strongly advised that customers research and review the hotels/airlines/other suppliers’ website given to you in the itineraries and also other reviews & websites (e.g., TripAdvisor) before making an informed decision to book.
Delays, cancellations and overbookings may occur on air flights, and land reservations by the participating carriers and suppliers. BT&SL cannot and will not assume responsibility for their or anyone’s acts. BT&SL shall not be held liable for potential risks and any and all hazards associated with travel where injury of any type, delays or methods of doing business or substandard or negative conditions or any other adverse conditions have or may occur.
Deposit or payment for services constitutes consent to all these terms, conditions and agency Disclaimer.